INSTRUCTIONAL DESIGN & TRAINING SPECIALIST
Company: CNSI
Location: Rockville
Posted on: October 19, 2024
Job Description:
Acentra Health exists to empower better health outcomes through
technology, services, and clinical expertise. Our mission is to
innovate health solutions that deliver maximum value and
impact.
Ready to apply Before you do, make sure to read all the details
pertaining to this job in the description below.
Lead the Way is our rallying cry at Acentra Health. Think of it as
an open invitation to embrace the mission of the company; to
actively engage in problem-solving; and to take ownership of your
work every day. Acentra Health offers you unparalleled
opportunities. In fact, you have all you need to take charge of
your career and accelerate better outcomes - making this a great
time to join our team of passionate individuals dedicated to being
a vital partner for health solutions in the public sector.Job
Summary:The Instructional Design and Training Specialist manages a
cross-functional training team. They may interact closely with
internal staff and external vendor partners to effectively balance
multiple content development workstreams. The Specialist is
responsible for writing and editing the learning content for
end-user training and creating job aids and documentation.Job
Responsibilities:
- Provide Acentra Health Program Director, Client Training
Manager, or Acentra Health Learning Director with project and
content development expertise and management.
- Manage 1 - 3 Instructional Designers and 20+ courses developed
according to the scope and plan.
- Manage one or more workstreams.
- Support logistics and delivery of training for 5000+ end-users
during 24/7 training deployment.
- Plan and manage the day-to-day activities of team members,
including prioritization of work, development and execution of
1000+ work plan tasks, coordination of resources, and meeting
plans.
- Ensure high quality of deliverables as identified.
- Review final Acentra Health Product training for identified
accuracy and completeness.
- Escalate non-resolved issues to the Acentra Health Program
Director, Client Training Manager, or Acentra Health Learning
Director.
- Report completion of work plans for outstanding work, issues,
and risks weekly to the Acentra Health Program Director, Client
Training Manager, or Acentra Health Learning Director.
- Conduct weekly team meetings to discuss team and
training-related activities, issues, change, communications, and
updates.
- Work with other teams to coordinate team activities with other
instructional design teams to integrate work and instructional
design, build, testing, and delivery.
- Support training registration progress, check for registration
errors, answer user questions and update reminder
communications.
- Monitor Trainers in the classroom and escalate issues as
necessary.
- Support storing and maintaining learning content such as lesson
plans, tip sheets, exercise booklets, user guides, etc.
- Ensure data in the master training environment is available,
accurate, and ready to support the delivery of all training
sessions.
- Work with the Application team as required.
- Learn assigned Acentra Health application/system and applicable
Acentra Health/Client clinical and operational workflows.
- Manage the development and implementation of training programs
for the assigned applications and impacted end users.
- Act as a resource to aid in eLearning course development,
ongoing new hire education, go-live/end-user support,
demonstrations of the system, and other duties pertinent to
onboarding & training.
- Participate in workflow design and system build sessions to
gain an in-depth knowledge of the system functionality and
rationale for the workflow designs.
- Prepare and maintain documentation and all course materials for
role-based education.
- Build, maintain and prepare training environments for training
classes.
- Work with Trainers to deliver end-user training. May be
assigned to manage a team of matrixed support, such as Trainers who
also present training.Required Qualifications/Experience:
- Bachelor's Degree or Experience in lieu of minimum education
requirement will be considered.
- Minimum of five (5) years assessing training needs and
planning, implementing, and evaluating education and training
programs in the field of health care.
- Minimum of three (3) years of that experience in a management
role developing and providing technical and end-user training in
the fields of healthcare, medical bill processing or healthcare
call center operations.
- Minimum five (5) years of experience creating instructor-led
training.
- Minimum of three (3) years experience with systems application
training such as healthcare applications (EHR, CRM, other billing
software).
- Minimum of three (3) years of basic Project Management
experience.
- Minimum of three (3) years of experience with eLearning
authoring tools such as Articulate Storyline, Camtasia, Captivate,
or Lectora.Preferred Qualifications/Experience:
- Master's Degree.
- Eight years of experience in education/staff development and/or
a clinical area, preferably a combination of both clinical
experience and education.
- Eight years of experience creating instructor-led
training.
- Experience with the Product suite of healthcare
applications.
- Prior go-live training delivery experience.
- Training environments build experience.Benefits:We are a team
of experienced and caring leaders, clinicians, pioneering
technologists, and industry professionals who come together to
redefine expectations for the healthcare industry. State and
federal healthcare agencies, providers, and employers turn to us as
their vital partner to ensure better healthcare and improve health
outcomes.We do this through our people.You will have meaningful
work that genuinely improves people's lives across the country. We
are a company that cares about our employees, and we give you the
tools and encouragement you need to achieve the finest work of your
career.BenefitsBenefits are a key component of your rewards
package. Our benefits are designed to provide you with additional
protection, security, and support for both your career and your
life away from work. Our benefits include comprehensive health
plans, paid time off, retirement savings, corporate wellness,
educational assistance, corporate discounts, and
more.Compensation:The pay range for this position is $83,600-
$113,900. Based on our compensation program, an applicant's
position placement in the pay range will depend on various
considerations, such as years of applicable experience and skill
level.Thank You!We know your time is valuable and we thank you for
applying for this position. Due to the high volume of applicants,
only those who are chosen to advance in our interview process will
be contacted. We sincerely appreciate your interest in Acentra
Health and invite you to apply to future openings that may be of
interest. Best of luck in your search!- The Acentra Health Talent
Acquisition TeamEOE AA M/F/Vet/DisabilityAcentra Health is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, status as a protected veteran or any other
status protected by applicable Federal, State or Local law.
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Keywords: CNSI, Olney , INSTRUCTIONAL DESIGN & TRAINING SPECIALIST, Other , Rockville, Maryland
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