Technical Account Manager , ES - WWPS - US FED
Company: Amazon Web Services, Inc.
Location: Fairfax
Posted on: October 4, 2024
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Job Description:
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for
driving revenue, adoption, and growth from the largest and fastest
growing small- and mid-market accounts to enterprise-level
customers including public sector. The AWS Global Support team
interacts with leading companies and believes that world-class
support is critical to customer success. AWS Support also partners
with a global list of customers that are building mission-critical
applications on top of AWS services.
Would you like to join one of the fastest-growing organizations
within Amazon Web Services (AWS) and help customers of all
industries and sizes gain the best value and service from AWS? AWS
Enterprise Support, Technical Account Managers (TAM) support our
customers' creative and transformative spirit of innovation across
all technologies, including Compute, Storage, Database, Big Data,
Application-level Services, Networking, Serverless, Deployment,
Security and more. This is not a sales role, but rather an
opportunity to be the principal technical advisor and 'voice of the
customer' to organizations ranging from start-ups to Fortune 500
enterprises.
The TAM role is not directly hands on keyboard within the
customer's environment for troubleshooting customer support issues,
rather you will work with appropriate engineers and service teams
to see issues through to resolution. More importantly you will work
proactively to help craft and execute strategies to drive our
customers' adoption and use of AWS services, including EC2, S3,
DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many
more.
Your technical acumen and customer-facing skills will enable you to
effectively represent AWS within a customer's environment, and
drive discussions with senior leadership regarding incidents,
trade-offs, support and risk management.
You will provide advocacy and strategic technical guidance to help
plan and build solutions using best practices, and proactively keep
your customers' AWS environments operationally healthy and
resilient.
The close relationships developed with your customers will allow
you to understand their business/operational needs and technical
challenges, and help them achieve the greatest value from AWS. This
position will require the ability to travel 10% or more as
needed.
The TAM is the centerpiece of value to our Enterprise Support
customers. Amazon Web Services (AWS) is the world's most
comprehensive and broadly adopted cloud platform. We pioneered
cloud computing and never stopped innovating - that's why customers
from the most successful startups to Global 500 companies trust our
robust suite of products and services to power their
businesses.
Our employee-led affinity groups foster a culture of inclusion that
empower us to be proud of our differences. Ongoing events and
learning experiences, including our Conversations on Race and
Ethnicity (CORE) and AmazeCon (gender diversity) conferences,
inspire us to never stop embracing our uniqueness.
Achieving success at work should never come at the expense of
sacrifices at home, which is why flexible work hours and
arrangements are part of our culture. When we feel supported in the
workplace and at home, there's nothing we can't achieve in the
cloud.
We're continuously raising our performance bar as we strive to
become Earth's Best Employer. That's why you'll find endless
knowledge-sharing, mentorship and other career-advancing resources
here to help you develop into a better-rounded professional.
Must be eligible to access and support AWS GovCloud.
- Bachelor's Degree in Computer Science, Math, or related
discipline, and 2+ years of equivalent work experience or 4+ years
of related work experience.
- Understanding of the AWS Well-Architected Framework pillars and
ability to properly apply them to existing or new customer
architecture, implementations, and/or solutions
- Internal enterprise or external customer-facing experience as a
technical lead
- Professional oral and written communication skills, presenting to
an audience containing one or more executive team member(s)
- Experience in Informational Technology operations
- Experience in a 24x7 operational services or support
environment
- Experience with AWS services and/or other cloud offerings
Amazon is an equal opportunity employer and does not discriminate
on the basis of race, national origin, gender, gender identity,
sexual orientation, protected veteran status, disability, age, or
other legally protected status. For individuals with disabilities
who would like to request an accommodation, please visit
Keywords: Amazon Web Services, Inc., Olney , Technical Account Manager , ES - WWPS - US FED, IT / Software / Systems , Fairfax, Maryland
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