SENIOR CUSTOMER SUCCESS MANAGER
Company: Trellix
Location: Herndon
Posted on: November 19, 2024
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Job Description:
Job Title:Senior Customer Success ManagerAbout Trellix:Trellix
is a global company redefining the future of cybersecurity and
soulful work. The company's comprehensive, open and native
cybersecurity platform helps organizations confronted by today's
most advanced threats gain confidence in the protection and
resilience of their operations. Trellix, along with an extensive
partner ecosystem, accelerates technology innovation through
artificial intelligence, automation, and analytics to empower over
50,000 business and government customers with responsibly
architected security. More at ---. -Role Overview:The Principal
Success Manager is a critical role to deliver Trellix's next phase
of growth. This individual will manage highly complex Fortune 500
customers and will be accountable for ensuring they adopt and
realize the recurring value from all Trellix products. Success in
this role is increased customer satisfaction, value, retention and
expansion of the Trellix security footprint.About the
company:Trellix is a global company redefining the future of
cybersecurity. The company's open and native extended detection and
response (XDR) platform helps organizations confronted by today's
most advanced threats gain confidence in the protection and
resilience of their operations. - Trellix's security experts, along
with an extensive partner ecosystem, accelerate technology
innovation through machine learning and automation to empower over
40,000 business and government customers. More at . -About the
role:You will own the ultimate responsibility for the customer's
onboarding, adoption and advocacy across a portfolio of
customers.Work with customers to build success plans, establish
critical goals, and aid the customer in achieving their
objectives.Design and execute a value roadmap.Establish regular
cadence (Weekly, Monthly, Quarterly) with each assigned client,
review executive dashboards, and program status.Cement yourself as
a trusted advisor/strategic advisor with customers and drive
continued value of our products and services.Act as the voice of
the customer internally to advocate customer's needs.Engage
proactively with customers at every step of their
journey.Continually measure and monitor Customer Health metrics and
OKRs.Proactively identify issues and coordinate with internal teams
to remediate issues as they are identified. Leverage internal
tools, including Gainsight, to centrally archive customer activity
and other key data points.Identify areas for improvement in the
customer experience, both in our product and processes.Drive
customer initiatives and internal improvements to enhance customer
experience, thinking beyond your customer base and what improves
the overall customer experience.Mentor Customer Success
Managers.Mastery of all CSM core competencies.About You:University
degree or equivalent experience10+ years relevant work experience
in customer success, consulting, post-sales technical account
management and similar rolesStrong consulting and project
management skills, with proven results working as a trusted advisor
to drive business value for customersPrevious experience with a
Cybersecurity/SaaS solutions company and/or an enterprise software
company a plusExcellent in business and written and verbal
communication skills - able to simplify complex topics in an
approachable manner for executives.Excellent with presentation
skills.Experience using Salesforce, Gainsight and other customer
relationships tools.This position is paid (in part) on a commission
basis. The Base Pay Range is $129,500 - $240,500. The On Target
Earnings (OTE) Range (base pay plus on target commission) is
$161,700 - $300,000. Actual base pay within the Base Pay Range and
actual OTE within the OTE Range will depend on varying
circumstances, including the work location, individual
qualifications, company budget and other operational business
needs. Compensation may also include long-term incentives, subject
to various metrics and company policy.Company Benefits and Perks:We
work hard to embrace diversity and inclusion and encourage everyone
to bring their authentic selves to work every day. We offer a
variety of social programs, flexible work hours and family-friendly
benefits to all of our employees.Retirement PlansMedical, Dental
and Vision CoveragePaid Time OffPaid Parental LeaveSupport for
Community InvolvementWe're serious about our commitment to
diversity which is why we prohibit discrimination based on race,
color, religion, gender, national origin, age, disability, veteran
status, marital status, pregnancy, gender expression or identity,
sexual orientation or any other legally protected
status.SummaryLocation: US, Virginia, Reston; Remote United
StatesType: Full time
Keywords: Trellix, Olney , SENIOR CUSTOMER SUCCESS MANAGER, Executive , Herndon, Maryland
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