Project Manager
Company: Computer World Services (CWS)Corporation
Location: Bethesda
Posted on: May 4, 2024
Job Description:
Job DescriptionComputer World Services Corp (CWS) is seeking an
exceptional candidate to serve as a Project Manager on the National
Institutes of Health (NIH) Center for Information Technology (CIT)
Operations Management Services (OMS) project. CIT requires support
for information technology (IT) service monitoring and continuous
improvement of centralization and consolidation efforts to improve
the quality of monitoring IT services, and to increase event
management efficiencies in creating meaningful alerts leading to
identification and resolution of incidents and root causes of
problems in an expedited manner. The 24x7x365 IT operations teams
are consolidated to create the centralized OMS Monitoring Team
Technology Operations Center (TOC) for all CIT services. The
Project Manager will report to the contract Program Manager and
support the NIH Center for Information Technology (CIT) in
providing Operations Management Services (OMS). This role involves
managing and coordinating various operational and project
activities, integrating performance data into actionable reports,
and executing Continual Service Improvement (CSI) processes. The
Project Manager will work closely with Program Manager and other
internal and external stakeholders to ensure the successful
delivery of IT services and infrastructure optimization.Key Tasks
and Responsibilities
- Successfully manage and coordinate efforts among operational
and project activities:
- Coordinate with OMS teams (Process Management, Monitoring, TOC)
to ensure operational tasks are efficiently executed.
- Serve as a liaison between internal and external
stakeholders.
- Attend meetings, record minutes, and provide status updates to
the OMS team.
- Manage, track, and report on milestones and deliverables.
- Integrate performance and execution data into actionable
reports:
- Produce internal and external documents and reports including
SOPs, Contingency plans, Executive status reporting, project plans,
incident communications, and RCA reports.
- Provide regularly updated metrics integrated into strategic
reports and executive dashboards.
- Execute a meaningful Continual Service Improvement (CSI)
process:
- Identify and manage risks using a risk register.
- Evaluate processes for accuracy and recommend
enhancements.
- Review reports for clarity, meaningfulness, and sustainability,
recommending improvements.
- Project Life Cycle Management:
- Manage and execute all tasks using a project management life
cycle methodology.
- Coordinate all Project Management activities with the COR.
- Develop and maintain standard project artifacts such as Work
Breakdown Schedule templates, risk and issues worksheets, status
dashboards, etc.
- Provide recommendations and reporting:
- Provide recommendations to the Government for improving the
overall quality of services, including implementation plans,
schedules, savings, benefits, and impacts.
- Develop and present reports for NIH CIT CORs approval within
specified timelines.
- Submit Monthly Progress Reports (MPR) to per the approved
schedule.Education & General Experience--- Bachelors degree in
business or related IT field.--- Four (4) consecutive years of
demonstrated successful management of multifaceted technical
projects and Performance Work Statements--- Experience in
developing and implementing complex contract program initiatives
and change control processes.--- Experience writing reports for
executive leadership.--- Excellent interpersonal and communication
skills.--- Ability to review and comprehend Service Level
Agreements and requirements documents.--- Experience analyzing IT
service performance using metric analysis tools.--- Experience
interfacing with customers to gather and interpret IT
requirements.--- Experience delivering project management automated
solutions.--- Working knowledge of information technology
terminologies.--- Excellent team building and documentation skills
including developing and using Work Breakdown Structures,
integrated project schedules, and System Development Life Cycle
methodologies.Certifications--- Certified Project Management
Professional (PMP) -or- Six (6) consecutive years of demonstrated
successful management of multifaceted technical programs and
Performance Work Statements.--- ITIL 4 (Preferred)Security
Clearance--- Public Trust Moderate (Tier 2)Other (Travel, Work
Environment, DoD 8570 Requirements, Administrative Notes, etc.)---
May require local travel to customer sites.--- This position may
require working outside of regular business hours, including
nights, weekends, and holidays to support after-hour emergencies or
surge support.--- May require sitting/standing for extended periods
and performing tasks involving bending, stooping, and reaching.---
May require lifting and carrying heavy equipment.--- Potential
continental US travel to other customer locations, if
required.Computer World Services is an affirmative action and equal
employment opportunity employer. Current employees and/or qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, disability, age, sexual orientation,
gender identity, national origin, disability, protected veteran
status, genetic information or any other characteristic protected
by local, state, or federal laws, rules, or regulations. Computer
World Services is committed to the full inclusion of all qualified
individuals. As part of this commitment, Computer World Services
will ensure that individuals with disabilities (IWD) are provided
reasonable accommodations. If reasonable accommodation is needed to
participate in the job application or interview process, to perform
essential job functions, and/or to receive other benefits and
privileges of employment, please contact Aaron McClellan in Human
Resources at 314.952.5138 or
Keywords: Computer World Services (CWS)Corporation, Olney , Project Manager, Executive , Bethesda, Maryland
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